FAQs

Start slowly by using a new product twice a week, then gradually increase usage over a month. Introduce multiple products one at a time, spacing them out by a week to monitor your skin's reaction.

Our products are fragrance-free, except for two that contain minimal amounts of Sandalwood Oil and Tea Tree Oil for their skin benefits.

➰ Advanced Repair Serum includes a touch of Sandalwood Oil, which helps combat acne, exfoliate the skin, and reduce signs of aging like dryness and wrinkles

➰ Zit and Itch Spot Treatment contains 20% Tea Tree Oil to soothe irritation, reduce redness, and calm swelling

The smell is from the natural ingredients used; no artificial fragrances are added.

Keep products in a cool, dark place away from sunlight. Refrigeration is optional but not necessary.

Yes, our products are gentle and suitable for both teenagers and individuals of any gender.

Apply products from thinnest to thickest: cleanse, tone, apply serums, moisturize, and finish with sunscreen during the day.

Yes, our products are free from animal-derived ingredients, are not tested on animals, and do not contain parabens.

Discontinue use if the smell changes drastically, as it may indicate a quality issue. Some products may have a natural herbal smell, which is normal and safe to use.

Salicylic Acid Cleanser: Use 2-3 times a week for acne and oil control. On other days, try the Gentle Brightening Cleanser or Calm and Soothe Oat Cleanser.

Revive Serum: Start using 2-3 times a week. Increase to daily if well-tolerated. It helps reduce acne marks and pigmentation.

Radiance Boost Serum: Apply daily (AM and PM) to improve skin tone, fade dark spots, and for oil control.

📝 TIPS 📝
Start slow. Introduce products one at a time, spaced a week apart. Start with twice a week, then increase gradually.

Alternate usage. Use Salicylic Acid Cleanser and Revive Serum on different days or times of the day to avoid irritation.

➕ OPTIONAL ADD ONS ➕
Essences & Toners: Hydrating and brightening options like Radiance Boost Essence or Centella Toner.

Moisturizers: Choose lightweight options like Hydra Water Gel Cream or Barrier Fix Gel Moisturizer.

Spot Treatment: Try Hydra Acne Spot Treatment for targeted care.

You don’t need to use all these products—you can choose based on your skin’s needs!

A good starting combo is the Revive Serum (2-3 times a week) and Radiance Boost Serum (1-2 times a day). Consider using the Salicylic Acid Cleanser (2-3 times a week) and a lightweight moisturizer like Hydra Water Gel Cream.

For calming and soothing your skin, try the Centella CICA Toner, Oat Cleanser, and Barrier Fix Moisturizers (Gel or Urea). These help restore the skin barrier and soothe irritation.

Gel-type moisturizers like Hydra Water Gel Cream or Barrier Fix Gel Moisturizer are ideal for oily skin. Light cream textures like Radiance Boost Cream or Centella CICA Cream are also suitable.

Pair your retinol with hydrating products like our Radiance Boost Essence, Radiance Boost Serum, and a lightweight moisturizer like our Radiance Boost Cream. *Avoid layering other active ingredients like AHA/BHA on the same day.

Regular exfoliation with products like our Salicylic Acid Cleanser or our Revive Serum can help reduce pore visibility. It is great to pair with our Radiance Boost Serum which contains Niacinamide and helps regulate oil production and soothe the skin. Use these 1-2 times a week and always monitor your skin's response.

Use products like the Calm + Soothe Oat Cleanser, Centella CICA Toner, and Barrier Fix Gel Moisturizer. Look for products labeled with the Malassezia Safe BLUE Icons.

For intense hydration, consider using Goat’s Milk Moisture Toner, Radiance Boost Cream, and Barrier Fix Urea Moisturizer. These help in deeply hydrating the skin and repairing the barrier.

We recommend the following:

Vitamin C Serum: For brightness and collagen support (Glow Serum or Vitamin C Serum)

Niacinamide Serum: For texture enhancement and dark spot reduction (Radiance Boost Serum or Niacinamide + HA Serum)

Retinol: For cell turnover and scar improvement (Perfection Retinol Complex)

Hydroxy Acids: For exfoliation and pigmentation reduction (Gentle Salicylic Acid Cleanser, Revive, AHA + BHA Serum)

Sunscreen: Essential for protection and preventing further pigmentation

Note: Results vary per individual and may take several weeks to months. Introduce products gradually to avoid irritation.

Cleanse Brightening Cleanser

Hydra Rice Toner

Glow Serum

Radiance Boost Essence

Radiance Boost Serum

Radiance Boost Cream

Only use these products a few times a week:

Cleanse Salicylic Acid Cleanser (2-3 times a week, may be increased to once daily)

Perfection Retinol Complex (2-3 times a week)

Revive Serum (2-3 times a week, may be increased to once daily)

Detox (1-2 times a week)

AHA + BHA Serum (1-2 times a week)

You are not required to use all listed products. These are options that can help, and you can select based on your specific needs and tolerance.

Look for BLUE Icons on each product listing.

These ingredients are safe to use:

Benzoyl peroxide

Azelaic acid

Glycolic acid

Niacinamide

Vitamin C

Hyaluronic acid

Kojic acid

Peptides

Mineral sunscreen

Salicylic acid (less than 2%)

Retinoids

Hydroquinone

Arbutin

Chemical sunscreen

Cleansers:

CLEANSE Gentle Cleansers

Toners:

Radiance Boost Essence

Hydra Rice Toner

Goat’s Milk Moisture Toner

Centella CICA Toner

Detox Toner

Glycolic Acid Toner

Serums:

Niacinamide Serum

Vitamin C Serum

Revive Serum

AHA + BHA Serum

Snail Repair Serum

Advanced Repair Serum

Hyaluronic Acid Serum

Tranexamic Acid Serum

Lactic Acid Serum

Multi-Peptide Serum

Moisturizers:

Hydra Water Gel Cream

Centella CICA Cream

Barrier Fix Moisturizers

Detox Toner Moisturizer

HYDRA Gentle Spot Treatment

It's recommended to Niacinamide Serum + Revive Serum. You can opt to use Vitamin C Serum as well. Start with Revive 2-3 times a week and adjust based on skin tolerance.

Hygiene. Pumps reduce contamination.
Air Exposure. Pumps minimize oxidation and degradation.

Pump the product onto your fingers and then apply it to your face.

The amount dispensed is meant for a full face application. Pump the product onto your fingers before applying.

Products expire 2 years from the manufacture date. Once opened, use within 12 months. The expiry date is on the barcode sticker.

For best results, use the product within 12 months of opening.

Initial Use: Pump vigorously while holding the bottle upright to build air pressure.
If Not Working: Clean the pump, and dip it in water to test. Wipe off the water and make sure it is dry before putting it back in the bottle, then retry.

Leaks can occur due to shipping pressure but do not affect product safety. Wipe the pump cap with a clean tissue if leakage occurs.