SHIPPING POLICY

Option 1: Nationwide Shipping via J&T

• Shipping Rates:
  • Regular Shipping is at Php 99 for all local addresses, within and outside Metro Manila.
  • Free Shipping is available for purchases Php800 and above after discount.
• Processing Time: 
  • Orders are processed from Mondays-Fridays only. We do not process orders on weekends and holidays.
  • Orders are typically processed within 24 to 48 hours.
• Shipping Time: Upon turn over to the courier, your order can be expected within:
  • 2-5 working days forMetro Manila
  • 3-8 working days for outside Metro Manila and provincial areas
• Shipping Delays: While we strive to meet our shipping estimates, delays may occur due to factors beyond our control, such as holidays, weather conditions, and courier availability.
• Tracking Information: 
  • A tracking number is available upon request.
  • You can track your delivery status after turnover of your parcel to the courier, please allow at least 24 hours for the couriers to update their records.
  • Track your parcel here:
    J&T Track & Trace: https://www.jtexpress.ph/trajectoryQuery?waybillNo=&flag=1 

Option 2: Pick-Up at Shaw Blvd, Mandaluyong

• Pick-Up Schedule: Monday to Friday (excluding holidays).
• Pick-Up Schedule:Monday to Friday (excluding holidays).
• Courier Fees:The buyer is responsible for courier fees and will arrange the pickup.
• Processing Time: Orders are typically processed within 24-48 hours (excluding weekends and holidays). You will receive an email notification when your order is ready for pick-up, along with detailed pick-up instructions.

For any questions regarding our shipping policy, feel free to contact us through our Contact Us page. We are happy to assist you! 

RETURN POLICY

• Return Authorization: Contact us via the Contact Us page within 7 days of receiving your item to request a return. Only authorized returns will be accepted. Unapproved returns will not be processed.
• Eligibility for Returns: We accept returns only for unopened products with the original seal intact. Opened, used, or tampered products are not eligible for return.
• Return Shipping: Buyers are responsible for all return shipping costs. Please securely pack items to avoid damage during transit, and send returns within 7 days of receiving your order.
• Return Address: The return address will be provided once your return is approved.
• Condition of Returned Items: Returned items must arrive in good condition. Soul Apothecary is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method. 
• Refunds: Refunds are issued as store credit. Once we receive and inspect the returned item, we will process your store credit within 7 business days and notify you.
• Tracking Information: Please provide a tracking number once you’ve shipped your return.
• Non-Returnable Items: For hygiene and safety reasons, certain items like skincare tools, applicators, and opened skincare products cannot be returned. 

For any questions regarding our return policy, feel free to contact us through our Contact Us page. We are happy to assist you!